How To Get a Job at American Express? (Hiring Process)

How To Get a Job at American Express?
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American Express has always been known for its customer service and rewards programs. Now they want to hire new employees who share their values.

Amex wants to recruit individuals who embody their core values of integrity, respect, responsibility, diversity, and inclusion. You might be able to apply for a job at Amex if you meet these requirements.

Do you want to work at American Express? It’s a great company with plenty of opportunities for career growth. But how do you go about getting a job there? It can be tricky, but with the right approach, you can land the position of your dreams. Keep reading for tips on how to get a job at American Express.

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American Express: Company background

In 1850, American Express was founded as a freight forwarding company. In the early 1900s, the company became a credit card company. By the mid-1950s, it had become the leading provider of money transfers. American Express offers financial services like credit cards, travel and transportation, insurance, corporate payments, merchant cash advances, online banking, prepaid products, and international money transfers.

American Express awards & accolades

In 2020, American Express ranked 8th among the 100 best companies to work for in the United States. This marks the fifth consecutive year American Express has been named one of the nation’s most admired companies. Also, on the HRC’s Corporate Equality Index (CEI), American Express got a perfect score of 100 points, which is the highest possible score.

An inside look at life at American Express

A career at American Express is helpful to you in more ways than one. The company provides excellent benefits like medical, dental, vision, life insurance, 401(k), paid maternity and paternity leave, flexible spending accounts, and tuition reimbursement.

They help employees reach their personal goals too. For example, the company offers free fitness classes, yoga sessions, meditation rooms, and even a gym membership.

Employees are encouraged to pursue hobbies such as photography, painting, writing, singing, dancing, and playing sports. They’re also given opportunities to travel and volunteer around the world.

Amex also supports employees’ dreams at every level. 92% of American Express employees say it’s a great workplace, compared to 59% of workers at a typical US-based company. Amex also offers great perks like unlimited vacation days, full health insurance that covers dental and vision care, and paid sick days.

Always embracing diversity

Amex says it wants to ensure that no employee feels excluded because of race, age, gender identity, sexual orientation, religion, disability, veteran status, or socioeconomic background.

To do this, Amex is making strides toward becoming a place everyone belongs. One way it does this is by encouraging employees to join a network.

These networks help employees connect with others based on common interests or professional development. These include the Asian Network at Women in Tech (WIT), Millennial Network and AmEx (ANA).

Opportunities to pursue your dreams

Amex provides employees with the opportunity to continuously develop their leadership skills and pursue personal goals through various resources, including tuition reimbursement, leadership courses, and networking events.

The program has a lot of different classes and workshops that are meant to help people succeed in all parts of their lives.

The program includes multiple short-term and long-term training options, such as online courses, executive coaching, and mentoring sessions. Employees can take advantage of the benefits offered throughout the year or enroll in one of the many offerings during specific times.

When applying to American Express, how competitive is the hiring process?

Securing a position at American Express can be difficult as they are looking for the best and brightest talent in the financial industry. They invest so much into their employees that it takes a lot to make it there.

Since American Express invests so much into their employees, they look for the best and brightest candidates in the field.

Qualifications and requirements

The job description is fairly straightforward. “We are looking for people who want to make a difference, enjoy helping others, and love talking about travel.” But what does it take to land one of those coveted positions? Here’s what you need to know about applying for American Express Customer Service Representative jobs:

• You must be 18 years old or older.

• Must be able to communicate in English fluently.

• Be willing to work flexible hours, including evenings and weekends.

• Must be at ease working outside.

• You must be eligible to receive federal benefits.

• A background check is required.

• You must be legally authorized to work in the United States.

• Must provide identification and a Social Security number.

• You must complete an application form online.

• References and a resume are required.

If you meet the qualifications listed above, you can apply now at

Minimum requirements

The minimum requirements for becoming an AMEX Customer Service Specialist include:

  • a high school diploma (GED preferred);
  • at least two years of prior customer service experience.
  • knowledge of English.

To become an AMEX CSR, you must be good at communicating, have strong computer skills, and know how to use Microsoft Office applications.

In addition to the above qualifications, those interested in applying for the job must have good listening and problem-solving abilities, a passion for helping others, and the ability to work well under pressure.

Applicants must also be able to do more than one thing at once, put tasks in order of importance, do routine tasks, and meet deadlines.

In addition to these basic requirements, applicants must also have one or more of the following professional skills:

• Knowledge of credit-card processing systems

• Knowledge of payment gateways

• Experience handling large volumes of transactions

• Ability to provide technical support via phone or email

American Express recruitment process

Amex uses various methods to find candidates for open positions, including recruiting events, online applications, and phone screens.

Applicants must pass the initial screening phase before being invited to participate in the next round of testing. This includes taking an aptitude test, submitting a resume, and participating in an interview.

The company says it does not use background checks for applicants. However, it does require references and criminal record checks for current employees. Candidates have 30 days from the time they hear about the job opening to send in their application materials.

American Express application and interview process

The American Express application and interview process can seem daunting, especially for those without prior work experience. However, there are ways to prepare yourself for the rigorous application process. Here’s what you need to know about the application and interview process.

Candidates should expect up to four interview stages. Each session has technical, semi-technical, and general questions. To advance, candidates must pass each stage.

Amex is continuously refining the candidate selection experience. They have a lot of resources for people who want to apply, like articles like this one with ten great interview questions.

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Frequently asked questions

How difficult is it to work for American Express?

The American Express Company has been around since 1852 and has grown into one of the largest financial institutions in the world. Amex is ranked #1 in customer satisfaction among Fortune 500 companies.

To achieve such success, Amex has had to make some big changes over the years. However, one thing that hasn’t changed much is how important it is to have a great resume.

In fact, according to LinkedIn’s 2018 Resume Trends Report, resumes are still the number one way to stand out. But there’s another reason why a good resume is so important: It helps you land a job. And while many job hunters might think having a perfect resume is enough, it isn’t. You need to know how to present yourself as well.

Amex wants to hire passionate individuals about the company’s mission. They want to see someone excited about working at Amex because they believe that passion shows. Amex even encourages employees to show off their powers outside of work.

What’s it like being paid at American Express?

In addition to the above-average pay, American Express employees enjoy bonuses and benefits, including free food, health insurance, flexible scheduling, and tuition reimbursement.

Furthermore, the company sponsors employee events such as golf tournaments, wine tastings, and even Halloween parties. Employees also have the chance to move up in the company, and many positions don’t require any experience.

Key takeaway

To land a job at American Express, you must share company values.

Do your research and see what makes American Express unique, then find ways to showcase how your brand reflects these values in your job applications and interviews.

Our team of experts can help coach you on presenting yourself as the perfect candidate for American Express—and any other company. Ready to get started? Visit our website today!

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